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Customer Support
Need Help? We’re Here for You
If you have a question about your Bloodborne Pathogens Certification, account access, course progress, or technical issues, our Customer Support team is ready to help. We answer all inquiries within 24 hours (excluding weekends and holidays).
How to Contact Customer Support
The fastest way to reach us is by filling out our Customer Support Form below. This ensures we have the details we need to review your request and respond promptly.
To get the quickest reply:
Fill out all required fields on the form.
Include as much detail as possible about your request or issue.
Double-check your contact information before submitting.
What We Can Help With
We can assist you with:
Course enrollment questions.
Login or password reset help.
Technical issues with videos, quizzes, or final exams.
Billing and payment questions.
Updating your personal information on file.
Support Response Time
We respond to most requests within 1 business day. You’ll receive an email confirmation after you submit your request, and a follow-up once your case has been reviewed.
Helpful Tips Before Contacting Us
Check your spam or junk folder for missing emails.
Log into your account to review your certificate status and expiration date.
Check your student portal for your certificate once you pass your final exam.
Review our FAQ page for answers to common questions.